Online Sales

Terms & Conditions

Neospectives Consulting (Pty) Ltd sells Event packages and coaching services on behalf of Dineshrie Pillay in her capacity as a facilitator trainer, coach and speaker on these Terms and Conditions and subject to any other terms applicable to the Event(s).


The definitions in this paragraph apply to these Terms and Conditions.

Business Day: a day other than a Saturday, Sunday or public holiday in South Africa when banks in South Africa are open for business.

Company/We/Our/Us: Neospectives Consulting (Pty) Ltd is a registered private company with registration number: 2010/002093/07.

Commencement Date: the date when we accept your order in accordance with clause

Contract: the Order Form and any documents referred to in it, together with these Terms and Conditions.

Contract: the Order Form and any documents referred to in it, together with these Terms and Conditions.

Customer/You/Your: the person identified on the Order Form booking the Event(s) through the Company.

Event(s): the event(s) specified in Section A of the Order Form.

Event Provider: the provider of the Event(s) as set out in the Order Form.

Fee: the fee payable by you for the Event(s) as set out in the Order Form.

Material Pack: any material supplied by Us to you as part of the Event(s).

Order Form: the order form attached to these Terms and Conditions, which forms part of the Contract.

Services: the services supplied by Us as an organiser and booking agent for Your place on the Event(s). Terms and Conditions: the terms and conditions set out below which form part of the Contract.

Your Contract

The Order Form is an offer by You to enter into a binding Contract with Us and, as the Event Provider’s agent, the Event Provider.. These Terms and Conditions shall become binding on You when We accept your order either by issuing You with written acceptance of the Order Form or, in the absence of written acceptance, We undertake the Services in accordance with your Order Form. If We are unable to accept Your Order, We will inform you of this in writing and not charge You for the Event(s).

Commencement and Duration

This Contract shall commence on the date of acceptance by Us of Your Order in accordance with clause 2 above and shall automatically terminate at the end of the Event(s) that You have booked to attend on or until the Fee is paid in full (whichever is later) unless terminated in accordance with clause 15.

Your right to make changes

If You wish to make a change to Your order please contact Us. We will let You know if the change is possible. If it is possible We will let You know about any changes to the Fee, the timing of the Event(s) or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change.

Your purchase

Subject to these Terms and Conditions, in consideration for You booking the Event(s), You are entitled to:

a)attend the Event(s); and

b)receive a copy of the Material Pack; and

c) access the online training sessions (where applicable)

Fee and Payment terms

The Fee payable for the Event(s) (which includes VAT) will be the fee set out on the Order Form.

It is always possible that, despite Our best efforts, some of the Events we book may be incorrectly priced. We will normally check prices before accepting Your order so that, where the correct price at Your order date is less than Our stated price at Your order date, we will charge the lower amount. If the Event’s correct price at Your order date is higher than the correct price We will contact You for Your instructions before We accept Your order. If We accept and process Your Order Form where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, We may end the Contract and refund You any sums you have paid.

a) where the Order Form states that payment is required in one lump sum. The Fee shall be due in full prior to Our acceptance of the Order Form; or

b) Where the Order Form states that payment shall be made in instalments. , You must pay each instalment to Us in the amounts and on the dates specified in the Order Form (which in any case must be in four or fewer instalments and within less than 12 months from the Commencement Date.

Payments made under this Contract must be made by the means specified in the Order Form.

We are not liable for business losses. We only supply the Services for Your use as a consumer. If You use the Services for any commercial or business purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.whether before or after judgment

We may also claim for any reasonable costs incurred in recovering any outstanding debt.

Intellectual Property

All intellectual property rights developed and used in performing the Event(s) are either owned by Us, the Event Provider, or a third party supplier (the “Event IP”).

Nothing in these Terms and Conditions permits you to use the Event IP for any purpose except for use during your attendance at the applicable Event. You are strictly prohibited from recording all or any of the Event(s) including any photographic, audio or video recordings.

All intellectual property rights developed and used in the Material Pack are either owned by Us or under licence to Us from a third party supplier. You may only use Our Material Pack for personal and educational purposes. You may not:
a) alter any of the Material Pack; or
b)copy or reproduce any part of the Material Pack; or
c)sell the Material Pack or supply it to any third parties.

On rare occasions the Event may be filmed or recorded by a third party. Purchasing your access to the Event through Us confirms Your permission to the filming and sound recording of Yourself as a member of the audience. If You have any objection, should this happen when You attend a Event, please contact a member of the venue management.

Cancellation, rescheduling, termination and refunds

You may end this Contract within 24 hours 5 days for the physical event of the Commencement Date of this contract without any liability (“Cooling Off Period”) in writing by delivering or sending (including electronic mail) a cancellation notice in writing to Us at Postnet Suite 167, Private Bag X9, Benmore, Sandton, Johannesburg, 2010 or to  for live physical events (“Cancellation Notice”). Unless preparation for the Event has started, We shall refund the money you have paid to Us under this Contract. If we have started to provide services to You under this Contract (cooling-off period) then We may deduct from any refund an amount for the period during which the services were supplied. If a refund is due from Us to You, We will process it within 14 days

There is no cancellation or refund for purchase of online programs.

Transferring Tickets

In the event that You are unable to attend the Event(s) You have booked and paid for, You can transfer Your ticket to a nominated new attendee subject to notifying Us in writing at least 14 Business Days before the applicable Event starts, and providing Us with their full contact details. An administration fee of $100 plus VAT will apply.

Other important terms

These Terms and Conditions do not create any rights or obligations enforceable by or against anyone other than Us, You and, as We contract as the Event Provider’s agent, the Event Provider who has direct rights and obligations under these Terms and Conditions.

If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If We do not take action under this Contract then that shall not prevent Us from taking action later on.

Which laws apply to this Contract and where You may bring legal proceedings. These Terms and Conditions are governed by South African law and You can bring legal proceedings in respect of the Services in the South African courts.


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Contact Form

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We are also available by phone – +27 87 655 2771

Office hours are 9am to 5pm SAST, Monday – Friday

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